Frequently Asked Questions

Find answers to frequently asked questions below. If your can't find an answer to your question, please submit a contact form and we will happily assist you.

Does Credential Consultants evaluate credentials?


We do not evaluate individual academic credentials. If your documents are not in English and need to be evaluated, you will first need to obtain a translation of your original documents. Once completed, we will forward your certified translation directly to the evaluation agency of your choice so they can proceed with your evaluation. If you need a referral list of evaluation agencies, we can provide one.




How much does a translation typically cost? How do I get a quote before applying for a translation on the CC website?


The cost of translating documents ranges from $65-$79 per page and depends on the language of origin and word count. For an exact quote before applying, please email info@cc-translations.com electronic copies of your document. We will usually respond with an exact quote within 1 business day.




Which documents do I need translated?


Because Credential Consultants does not evaluate the documents, we cannot tell you exactly which documents must be translated. Prior to applying for a translation, it is best to first speak with the target institution to determine which documents are needed.




What information and documents do you need to translate my documents?


To translate your documents, we simply need an electronic copy of your documents and the basic information that is filled out on the CC application. We do not require original or physical copies of your documents. Please do not send original documents to us. This will only delay your evaluation process and your documents could get lost in the mail.




How long does a translation usually take?


Typically, translations 4-7 business days. Files containing more than ten pages may take as long as 8-10 business days. If you need the documents by a certain date, please let us know and we will try our best to accommodate your needs.




Is there a way to expedite the translation?


Yes. We offer a 2-day RUSH service, which guarantees that the translation will be completed and delivered within two business days. This service ranges from $59-$99, depending on the number of pages in your order.




How do I request a translation, make payment, and submit documents?


You can request a translation by navigating to the "Translations" page and clicking the button that says "Click Here to Apply for a Translation." You will be able to request services, submit payment, and upload your documents via this application.




How can I check on the status of my translation?


To check on the status of your translation, click on the following link https://cc.credentialconnection.com/login_status.aspx and enter your CC ID (the ID given to you upon completion of the CC application) (Example: CC57849) This link is also available on our home page.




Where will you send my translation once it is complete?


Once completed, a secure electronic copy of your certified translation will be sent directly to your personal email address. Additionally, we will send a copy of your translation directly to the evaluation agency or academic institution if you have requested it in your application. If you have requested a physical copy in your application, we will send it to the address provided.




Does my school need a copy of the translation?


This varies from school to school. Typically, if your academic institution does not have an academic credential evaluation department, they do not need a copy of the translation, electronic or physical. Most often, the translation needs to be sent directly to an evaluation company, who will evaluate the translated documents so that they may be sent to your school once evaluated.




I had a problem with the application process. How do I get help?


If there is a problem with the website, such as a website error, an inability to upload documents, a failed online payment, or any other issue, please contact us by email (info@cc-translations.com) or by phone (1-832-741-3555), anytime between 9am-5pm, Monday through Friday. We will be glad to assist you.




I have a question about my translation. Who do I contact?


For any questions pertaining to translations or translation services, please contact us by email (info@cc-translations.com) or by phone (1-832-741-3555), from 9:00 AM-5:00 PM CT, Monday through Friday. We speak both English and Spanish.




Are your translations certified? Are you ATA members?


Yes, all of our translations are certified with a translator's affadavit cover page, and we are longstanding members of the American Translators Association (ATA).





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Thank you for your interest in our services. We welcome all questions, comments, and concerns. Please submit your inquiry using the form to the right and we will get back to you shortly. 

We are based in Houston, TX but we operate 100% remotely, so calling, submitting a form, or emailing is the best way to get in touch with us. 

(832) 741-3555

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